MedNeutral was founded upon the observation that medical records contain great potential to improve claim outcomes for injury claims. However, adjusters frequently have difficulty identifying the most pertinent information amongst the unstructred records, duplicate, missing and handwritten records.
As a result, our experience within leading insurance organizations suggests that the information within these records is underutilized and often overlooked in the adjudication process.

MedNeutral's MROTM solution extracts critical information and presents medical context to support decision making in the claims handling process. MRO comprises a multi-stage process in which medical files are digitized, indexed, abstracted, and analyzed. The result is a highly structured and web-based medical summary that allows adjustors to efficiently and accurately incorporate medical facts and context into each stage of the claims handling process, including reserve setting, investigation, adjudication, settlement, and subrogation.
Implementation of MedNeutral has led to significant improvements in client performance, making it a foundational tool for claims transformation and innovation.